Refund policy

Return & Refund Policy

Effective Date: August 4, 2026

At Bravo Sierra Goods, we want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.

Returns are accepted within 30 days of the delivery date.

To be eligible for a return, your item must:

Be unused and in the same condition that you received it.
Be in its original packaging with all tags, accessories, and documentation (if applicable).
Include proof of purchase or your order number.

The following items cannot be returned:

Personalized or custom-made products.
Clearance or final sale items.
Gift cards.
Any item that has been used, damaged by the customer, or returned without original packaging.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

We'll work quickly to resolve the issue by providing a replacement, exchange, or refund when appropriate.

To start a return, please contact us at:

Email: bravosierragoods@gmail.com

Please do not send items back without first contacting us for return instructions.

Customers are responsible for return shipping costs unless the item is damaged, defective, or shipped in error by Bravo Sierra Goods.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund.

If approved:

Your refund will be issued to your original method of payment.
Refunds are typically processed within 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact us at bravosierragoods@gmail.com.

Orders may be canceled only if they have not yet been processed or shipped. Once an order has shipped, it must follow the standard return process.

If you have any questions regarding returns or refunds, please contact us:

Bravo Sierra Goods
Email: bravosierragoods@gmail.com